Privacy Policy

Privacy Policy

Welcome to www.smartevisa.ae (the “Platform”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform and services.

We aim to provide you with maximum control over your privacy concerning your information. Rest assured, we will not share your personal information with third parties without your permission. By using our site, you accept our Terms and Conditions as well as this Privacy Statement. www.smartevisa.ae retains the right to revise or expand this statement at any time. By using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information from you when you use our Platform, including:

a. Personal Information
This includes any information that can be used to identify you as an individual, such as:

  • Name
  • Passport information
  • Date of birth
  • Nationality
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • Address and other contact details

b. Non-Personal Information
This includes information that cannot be used to identify you directly, such as:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Browsing behavior on our Platform

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Visa Applications: To facilitate your UAE visa application and communicate with the relevant government authorities.
  • Payment Processing: To process your payments for the services you request.
  • Customer Support: To respond to your inquiries and provide customer service.
  • Communication: To send you updates, confirmations, and other information related to your application.
  • Platform Improvement: To analyze usage patterns and improve the functionality and user experience of our Platform.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our Platform and providing our services, such as payment processors, IT service providers, and customer support.
  • Government Authorities: Your personal information may be shared with UAE government authorities for the purpose of processing your visa application.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and restricted access to your information. However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request corrections to any inaccurate or incomplete personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to legal and contractual obligations.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

Our Platform uses cookies and other tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files that are placed on your device when you visit our Platform. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.

8. Third-Party Links

Our Platform may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will update the content of this policy and may notify you as required by law. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

By using www.smartevisa.ae, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.